首先,来看这部影片所模拟的顾客与饭店人员的对话情境。有点想像之后,再来看文章中整理的各种情境对话,让理解程度大幅提升:
1. 预定房间I would like to reserve a room.
我想预定一个房间。
I would like to cancel a reservation.
我想取消预约。
A: What type of room do you need?
(柜台人员)您需要哪种房间?
B: I’d like an ocean suite for one night, please.
我想要一个晚上的海景套房,谢谢。
suite 套房
deluxe suite 豪华套房presidential suite 总统套房4. 预计退房时间We’ll be leaving next Monday morning.
我们会住到下周一早上。
How long will you be staying?
(柜台人员)请问您要住多久?
What is the rate, please?
请问这个房间一晚多少呢?
I’d like to deposit my luggage here.
我想在此寄放行李。
luggage (n.) 行李,为不可数名词,而许多行李可以用 pieces of luggage.
8. 询问休闲设施What sort of recreation facilities do you offer?
请问有什幺休闲设施?
Can you tell me where the front desk is?
请问饭店柜台在哪里?
10. 早餐供应时间
This is your breakfast voucher. Breakfast will be served on the 2nd floor, between 6am and 10am.
(柜台人员)这是你的早餐卷,二楼的早餐会在6点到10点之间供应。
Do you have free airport shuttle service?
请问有免费的机场接驳服务吗?
Could you bring me an extra quilt?
你可以帮我送一件棉被来吗?
I would like to have lunch delivered to my room.
请把我的午餐送到房间内。
(柜台人员)你可以使用内部电话叫客房服务。15. 打国际电话
I would like to make an overseas call to Canada.
我想要打一通国际电话到加拿大。
I would like to have this short laundry done, please.
我想要送洗这件短裤,谢谢。
I want to have this dress dry-cleaned.
我想要乾洗这件裙子。
18. 询问退房时间
What is the latest checkout time?
请问最晚的退房时间是?
19. 询问结帐方式By cash or by credit card?
(柜台人员)现金付或信用卡?
Please get a cab for me.
请帮我叫一台计程车。
还想看更多关于退房的情境对话吗?快点进这部影片,里面告诉你更多关于帐单出错、叫车、离开饭店会用到的对话。